Usage rate and helpfulness of client based university classes at HSU

Graduation Date

2014

Document Type

Project

Program

Other

Program

Project (M.B.A.)--Humboldt State University, Business Administration, 2014

Committee Chair Name

Nancy Vizenor

Committee Chair Affiliation

HSU Faculty or Staff

Keywords

Helpfulness, Humboldt State University, Client-based courses, Satisfaction recommendations, Impact, Humboldt State University -- Projects -- Business Administration, Clients, Service learning, Usage rate

Abstract

Universities around the world offer service learning/client-based courses, which provide opportunities for students and organizations to work together on semester--long projects. Research has unearthed the benefits students receive from partaking in the client-based courses. However, there is a paucity of research regarding the benefits clients receive from participating in service learning/client-based courses. To help fill the void, an empirical study was conducted to determine the benefits participating clients receive from Humboldt State University client-based courses. A study including 31 respondents from six different client-based university courses was conducted. Measures determined the impact on participating organizations, the satisfaction the clients endured, and recommendations the clients endorsed to help improve future client-based courses. The results demonstrate both high amounts of positive impact and satisfaction. Clients generated recommendations that would help improve the future client-based courses. Clients benefitted by receiving new information, insights, and strategies. The clients also implemented a majority of the students' final deliverables. Despite the positive results, this research only scrapes the surface of client-based course research. This study sets the stage for further research in this field.

https://scholarworks.calstate.edu/concern/theses/v979v5187

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